We provide our clients with dashboards, monthly and quarterly reports that go beyond what comes standard from Microsoft. Our experts review the quarterly reports with [our clients], and provide guidance on usage, spending, security and answer any questions [you] may have about how to get the most out of your Microsoft investment.

Navigating the array of Microsoft Services and Subscriptions can be challenging. Our team of experts is there to talk you through the options and make sure you make the right choice for your organization. This is available not just when you sign up but whenever you need it.

We’re big fans of Microsoft technologies, that’s why we have invested in a partnership with them and recommend their solutions to our clients. Sometimes a Microsoft option isn’t the best fit and we work with many other industry leading solutions.

Our approach gives our clients the option of provisioning their own subscriptions and services or having our team do it for them. Some clients do a little bit of both and we’re good with that.

As a Microsoft Cloud Services partner we take first call support requests for our clients, and we have Premier support from Microsoft. Premier support is an additional cost option when you buy direct. Our team is also generally easier to get in touch with responds more quickly and is able to provide assistance faster than Microsoft direct. This is by design, Microsoft prefers most customers work through partners.

As part of our onboarding process, we will perform an assessment of your M365 environment. This is not a sales tactic, it is to establish a good baseline of your environment and how it is configured. Microsoft frequently recommends certain settings be applied as standard best practice and as much as possible we want to adhere to those best practices.